Culture of Communication

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Communication is the process of conveying information and meaning. Many leaders take communication for granted or believe it is the “other person’s” job to make sure they understood the message. Successful leaders build a culture where the process of communication is paramount and ensure that within their organizational culture, everyone understands there are four critical components to successful communication. I. Planning Successful communication occurs only …

Empower Your People: Part 2

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In my previous blog post, we talked about steps of delegation. I have also discussed extensively, both in my book and in this blog, the need for trust in organizations and human relationships. Having provided the steps for successful delegation last week, it is clear that a leader’s ability to delegate will ultimately be based on their ability to trust. Micromanagers do not …

Empower Your People: Part 1

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One of the biggest obstacles I have seen to a self-sustaining, performance-based culture is a manager (often a small business owner) being unable to delegate to his/her employees. The old saying “If you want something done right, you must do it yourself,” speaks to an antiquated way of seeing the world. If this is your view of the world, you …

Creating a Culture of Trust

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I’m often invited into an organization as a consultant during a period of crisis. As a consultant, I go into an organization simply to assess the behaviors that lead to that period of crisis. It is very common for me to observe a lack of trust between management and employees, and also sometimes between different leaders on the management team. …

Culture of Transformation

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As a consultant, I wish I had a nickel for every time I was invited into an organization and told: “We’re going through a reorg.” (Reorg is short for reorganization of the organization.) This is too often suggested (read: mandated) by a new CEO or his team in an effort to ensure the company begins to improve performance. As a consultant, this is always …

Misunderstand Culture at Your Peril

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I start every one of my culture presentations with the following statement: “When you change the way you see the world, the world you see changes.” What I mean by that statement is that when we take an active role in changing not only how we perceive the world, but how we construct or put together the world outside of …

Culture of Innovation

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Albert Einstein said, “To do the same things over and over again and expect different results is insanity.” Which means that, according to Einstein, if we want to do something better, we must do it differently than how we are currently doing it, or simply do it innovatively. In order to innovate, we must consider two factors: Factor 1 is …

Culture, Sexual Harassment, and the Military

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There is an ongoing problem with sexual harassment and sexual assault in the U.S. military. This is evidenced by a series of scandals that have received extensive media coverage. Sexual harassment is unwelcome or threatening verbal or physical conduct of a sexual nature. Sexual assault is intentional sexual contact (unwanted touching or grabbing, oral or anal sex, sexual penetration with …

Culture Trumps Personality

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Anyone who has heard me speak to an audience knows that I define culture as the environment in which we live and work, including beliefs, behavioral rules, traditions, and rituals. Personality is a set of behaviors that hangs together and creates a tendency within our full behavioral repertoire. In short, personality is a tendency to behave in a certain way. …

Culture Precedes Profit

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I begin every one of my presentations on organizational culture with a quote: “When we change the way we see the world, the world we see changes.” This means that it is incumbent upon us to change not only how we perceive the world, but how we construct and put together the world outside of us. Over the past 10 …